Professional Services case study
Imagine starting your first job and feeling like a valued part of the company within a few weeks. Reema Begum’s strikingly strong interpersonal skills and love of good organisation were never given their moment in the spotlight back at school. Her new boss, however, has her earmarked for rapid promotion after being blown away by her “confident, humble, hard-working and committed” attitude during her Level 2 Apprenticeship in Business Administration at his training and coaching firm.
“I’m not a ‘sit down in a classroom’ learner and always thought I could shine when given the opportunity to roll up my sleeves in the real world,” says Reema who now works at Training and Assessment Services in Southall. As an apprentice, Reema has a wide range of responsibilities from sorting out IT issues, dealing with bills and office maintenance, troubleshooting for customers and handling hundreds of phone calls each day. Apprentices are encouraged to contribute to the company like any other employee and Reema has surprised herself with her ability to come up with new ideas for running the business and is delighted they are being taken on board.
Reema’s boss Sunny Dhillon says: “I can’t believe I’ve found such a bundle of talent. I’ve put trust in her and keep adding responsibilities to her portfolio. At just eighteen years of age, I’m been cautious not to overburden her, but she exceeds every expectation and she even thinks of clever ways to run our business processes a bit differently. She’s an amazing asset who I expect will be running one of our centres in the next few years.”
An Apprenticeship is ideal for people who are practically-minded and who enjoy learning by observing and doing. Reema also meets with an assessor every fortnight
With a central position in England, Derby Country welcomes over 25,000 learners to its four different campuses on study programmes at all levels, including higher education and apprenticeships. It currently has partnerships with over 2,700 employers in the region.
I’m not a ‘sit down in a classroom’ learner and always thought I could shine when given the opportunity to roll up my sleeves in the real world