Contents

  1. Background

Background

IT apprentices Nasar Khan and Jessica Snook are helping to drive success at Vauxhall in Luton. Both apprentices are currently completing their Advanced Level 3 Apprenticeship and will then move on to their HNC and HND higher education qualifications.

Nasar is an IT Site Services Apprentice for UK, Ireland & Nordic dealing with internal customers within the business functions such as Human Resources (HR) and Marketing. His job involves him assisting users with any hardware or software faults to ensure there is minimal disruption to the business. Nasar said: “I really enjoy troubleshooting hardware and software faults and interacting with different customers everyday trying to resolve their IT problems.”

Jessica is also an IT Apprentice and is currently with Global Finance document warehousing where she makes legal and regulatory changes to a financial application for approximately 30 countries. Jessica explained that after getting her A Levels she decided that university wasn’t for her and that an Apprenticeship made much more sense: “I could have gone to university, but the Vauxhall Apprenticeship gave me a few years’ experience in the workplace as well as being paid to get my qualifications.”

Jessica particularly values being able to gain experience in the different areas of IT at Vauxhall. She said: “My first role was IT support at the Vauxhall warehouse and my second role was IT support at the Vauxhall Vivaro Production Plant. Next, I’m moving into IT Planning. It’s really good to get an understanding of the different IT roles in the whole of the company.” Nasar added: “When I first started my Apprenticeship I was an IT analyst providing users with remote support, I then moved into an IT engineering role. My next job will be classified under IT Contact centres.”

Nasar finished school at 16 and he feels it’s important that, as an apprentice, he’s learning on the job dealing with different customers. Nasar said: “You can learn from a book but it’s completely different to when you’re faced with real life situations at work. Learning hands on skills at Vauxhall has allowed me to develop my technical knowledge and practical skills. It has been an amazing opportunity for me and one which I greatly appreciate.”

Jessica added: “I think the Apprenticeship has given me a lot of advantages. I now know how businesses work and I also have the qualifications to back it up.” Nasar also believes that the IT Apprenticeship has allowed him to understand how IT is needed within large companies in order for them to operate effectively.

In terms of their time spent at Bedford College, both Nasar and Jessica have been impressed with the IT facilities available to them. Nasar said: “The College has provided us with great facilities to learn from. In terms of hardware and software they’ve got all of the equipment we need in order for us to develop our IT knowledge and skills. The tutors are also qualified in well known courses such as Cisco and CompTIA A+.”

Jessica added: “During our first year at College we did an IT maintenance course – when we learnt to take apart a computer and then put it back together again. The College has also been able to change and tailor the units to my company’s needs. For example, Project Management was added in as a new module because we use this a lot in the business environment. It’s great that the College is so adaptable.”

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